Jira Service Management Guide - https://www.oldstreetsolutions.com/jira-service-management-guide
Jira Service Management is an end-to-end service management platform for IT teams and business teams handling service requests from customers or employees. Originally known as Jira Service Desk, Atlassian reintroduced the platform as Jira Service Management with multiple enhancements designed to benefit modern support teams in the post-2020 environment.
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