SLAs in Jira Service Management - https://www.oldstreetsolutions.com/slas-jira-service-management
Service-level agreements (SLAs) are a way for support teams to ensure that they are delivering good customer service, and for a customer to ensure that they are getting it.
Unfortunately, many service desks don’t make it easy to configure, track, or change SLAs, and offer little flexibility for reporting on them. In this article, we’ll discuss the importance of SLAs and good SLA reporting. We’ll also discuss why Jira Service Management is a better option for making, managing, and tracking SLAs than many of the prescriptive and over-engineered IT service management solutions out there.
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